Privacy Policy

Soho Poms (Knauf Jewels Ltd) Data Privacy Policy

Effective Date: 6th September 2024

Thank you for your interest in our products and our company. Data protection is of utmost importance at Soho Poms (trading as Knauf Jewels Ltd). This Privacy Policy outlines how we collect, use, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Controller Contact Information

Soho Poms (Knauf Jewels Ltd)
Managing Director: Nathalie Sophie Knauf
Hampden House,
76 Durham Road,
London, United Kingdom, SW20 0TL
Email: sales@sohopoms.com
Website: www.sohopoms.com

2. Definitions

We use the following definitions in compliance with the GDPR:

- Personal Data: Any information relating to an identified or identifiable natural person ("data subject").
- Processing: Any operation performed on personal data, such as collection, storage, use, and deletion.
- Controller: The entity that determines the purposes and means of processing personal data.
- Processor: A third party that processes personal data on behalf of the controller.
- Data Subject: The individual whose personal data is being processed.
- Consent: A data subject's freely given, specific, informed, and unambiguous agreement to the processing of their personal data.

3. What Personal Data We Collect

We collect and process the following types of personal data:

- Identity Data: Name, title, and contact details (email, phone number, etc.).
- Transaction Data: Payment details, order history, and delivery information.
- Technical Data: IP address, browser type, and access times.
- Marketing Data: Your preferences for receiving marketing communications.

4. How We Collect Personal Data

We collect data in the following ways:

- Direct interactions: When you create an account, place an order, or contact us.
- Automated technologies: As you interact with our website, we collect data through cookies and similar technologies.
- Third-party sources: Payment services and delivery providers.

5. Legal Basis for Processing

We only process your personal data when the law allows us to. The legal bases for processing are:

- Contractual necessity (Article 6(1)(b) GDPR): To fulfil a contract with you (e.g., processing your order).
- Consent (Article 6(1)(a) GDPR): When you have given us consent to process your data (e.g., for marketing purposes).
- Legitimate interests (Article 6(1)(f) GDPR): When processing is necessary for our legitimate interests, such as improving our website or preventing fraud.
- Legal obligation (Article 6(1)(c) GDPR): When we are required to comply with the law (e.g., tax or accounting regulations).

6. Data Processing Purposes

We use your personal data for the following purposes:

- To process and deliver your orders.
- To communicate with you regarding your order.
- To manage your account and provide customer support.
- To send you marketing communications (with your consent).
- To comply with legal and regulatory obligations.
- To improve our website and customer experience.

7. Data Subject Rights

Under GDPR, you have the following rights regarding your personal data:

- Right to Access (Article 15 GDPR): You can request access to your personal data.
- Right to Rectification (Article 16 GDPR): You can request that we correct inaccurate or incomplete personal data.
- Right to Erasure (Article 17 GDPR): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
- Right to Restrict Processing (Article 18 GDPR): You can request that we limit the processing of your personal data in certain circumstances.
- Right to Data Portability (Article 20 GDPR): You can request to receive your personal data in a structured, commonly used, machine-readable format and have the right to transmit it to another controller.
- Right to Object (Article 21 GDPR): You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent (Article 7(3) GDPR): If processing is based on your consent, you have the right to withdraw your consent at any time.
- Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK.

To exercise any of these rights, please contact us at sales@sohopoms.com.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. The retention periods are based on the type of data and the applicable legal or regulatory obligations.

9. Sharing Your Data

We may share your personal data with third parties, including:

- Service providers: For payment processing, order fulfilment, and marketing.
- Legal and regulatory authorities: If required by law or to protect our rights.
- Third-party providers: Such as Shopify and Google Analytics.

We ensure that all third-party processors comply with data protection laws and only process your data under contractual agreements that ensure its protection.

10. International Data Transfers*

If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as standard contractual clauses or compliance with an approved data protection framework.

11. Security of Your Data

We have implemented appropriate technical and organizational measures to secure your personal data and protect it from unauthorized access, disclosure, or loss. However, please note that no internet-based system is completely secure.

12. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and collect data for analytics purposes. For more information, please refer to our **Cookie Policy** on our website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our processing practices or legal requirements. The latest version will always be available on our website.

For any questions or concerns regarding this Privacy Policy or how we process your data, please contact us at sales@sohopoms.com.

This Privacy Policy is in line with ICO’s guidance and GDPR standards, ensuring transparency and the protection of data subjects’ rights.